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Tampa, Florida - USD Full Time Posted: Thursday, 14 March 2019
Job Duties:
  • Provides technical and troubleshooting support to internal clients in need of assistance with their computer hardware or software. Responds to helpdesk ticket requests, updates, creates, documents and closes out tickets as appropriate. Ensures issues are resolved timely and accurately. Escalates issues when needed.
  • Installs and/or updates performance upgrades to required hardware and software and recommending computer products or equipment to improve company productivity. Answers to and performs moves, add, and change requests as they are submitted.
  • Works directly with other IT team members to disperse new technology and other enterprise projects
  • Maintains inventory of equipment and furniture in assigned branch and provides data to asset coordinator.
  • If necessary, Servers as a liaison/contact for third-party support and IT vendors
  • Miscellaneous duties as assigned.
  • Three to Five years experience with desktop hardware and software and server operating systems, including Windows operating systems
  • Extensive application support experience with Microsoft Active Directory, Microsoft Office Suite and Microsoft SQL
  • Excellent verbal and written communication skills
  • Strong problem-solving skills
  • Displays excellent organizational and time management skills
  • Basic understanding of networking/security technologies (Ethernet, routers, switches, firewalls, VPN, etc.)
  • Strong customer service orientation and commitment
  • Self-motivated individual with ability to work independently or in a team
  • Associate s degree (or higher) in a related field or equivalent combination of education and/or work experience, training and certifications required

Tampa, Florida, United States of America
Planet Home Lending
Planet Home Lending
3/14/2019 5:42:04 PM

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