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I have an immediate need for 4 x 1st Line Support Analysts to join an established and well known Software House based near Chorley. PURPOSE OF JOB: To provide an excellent customer experience by providing first class remote support. SUMMARY OF ROLE: Support our customers in the use of the applications, hardware and services covered within their maintenance contract. Provide office-based telephone, email and remote access support. Take ownership of incidents from start to finish, escalating and feeding back to the customer as required. Ensuring all tasks meet with the standards expected by the...  more ->